1. Processing and Shipping Time

1.1 Processing Time

Orders are processed within one (1) to three (3) business days. Please allow up to three (3) business days for your order to process. Order cutoff time is 17:00 EST(Eastern Standard Time).

1.2 Shipping Confirmation

Customers will receive an email confirmation with tracking information within five (5) business days after the order has been processed and shipped.

1.3 Estimated Delivery Time

Delivery time depends on the destination and logistical factors. The estimated delivery times are:

• Europe: Five (5) to twelve (12) days.
• United States: Five (5) to twelve (12) days.
• Worldwide: Delivery times may vary based on the carrier and customs procedures. Usually between six (6) to thirteen (13) days.

2. Shipping Costs

2.1 Standard Shipping

Standard shipping is provided at no additional cost to the customer.

3. Damaged or Incorrect Orders

If an order is delivered defective, damaged, or incorrect, the customer must immediately contact info@elkstoneco.com, providing:

• The order number.
• Photographic evidence of the damage or discrepancy.

A replacement will be sent free of charge.

Each case will be assessed individually, and appropriate measures will be taken.

4. Contact and Inquiries

For additional information regarding shipping, returns, or refunds, customers can contact info@elkstoneco.com.