FAQ
What are the shipping costs?
Tracked shipping is free for all orders! All taxes and import duties are already paid.
How long will it take to receive my order?
Processing Time
All orders are processed within 1–3 business days, excluding weekends and public holidays.
Delivery Time
Estimated delivery time is 5–12 days, depending on destination and customs procedures.
Total Delivery Time
Including processing, total estimated delivery time is approximately 6–15 days.
Can I track my order?
Yes, once your order has been shipped, you will receive a shipping confirmation with a tracking number.
What is your return policy?
We accept returns within 14 days of receipt, provided the item is unused and in its original condition with labels and packaging. Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect. Once we receive and inspect your return, approved refunds are processed within 7 business days via the original payment method.
What should I do if my order is delayed?
Delays can occasionally happen, and we appreciate your understanding. If you have any questions, please contact us via our contact form or via info@elkstoneco.com.
Where do your products come from?
Our products are supplied by external fulfilment partners and are mostly shipped directly from China. As a result, packaging may differ slightly from what you are used to.
Can I modify or cancel my order?
If you wish to modify or cancel your order, please contact us as soon as possible via our contact form or via info@elkstoneco.com. We can only make changes as long as the order has not yet shipped.
Do you offer gift cards?
No, we do not offer gift cards at this time.
Which payment methods do you accept?
Your security is our priority. All payments are processed using encrypted and PCI-compliant payment gateways to protect your personal and financial information.
We currently accept the following payment methods: American Express (Amex), Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, UnionPay and Visa.
All transactions are processed in United States Dollars (USD) unless otherwise stated.
How can I contact customer service?
You can reach our customer service via our contact form, via info@elkstoneco.com, by phone, or by sending a WhatsApp message to +1 888 631 0384.
How can I subscribe to the newsletter?
You can subscribe to our newsletter by entering your email address at the bottom of our homepage.
Still have questions?
For any questions, feel free to contact us via our contact form or via info@elkstoneco.com. You can expect a response within 24 hours.