FAQ / Frequently Asked Questions
What are the shipping costs?
Tracked shipping is free for all orders! All tax and import duties are already payed.
How long will it take to receive my order?
Taking both processing and shipping into account, the total estimated time from order placement to delivery is approximately six (6) to thirteen (13) business days.
Can I track my order?
Yes, once your order has been shipped, you will receive a shipping confirmation with a tracking number.
What is your return policy?
We accept returns within 30 days of receipt. Return shipping costs are the responsibility of the customer.
What should I do if my order is delayed?
Delays can occasionally happen. We appreciate your understanding. If you have any questions, please contact us via our contact form or via info@elkstoneco.com.
Where do your products come from?
Our products are supplied by external fulfilment partners and are mostly shipped directly from China. As a result, packaging may differ slightly from what you are used to.
Can I modify or cancel my order?
If you wish to modify or cancel your order, please contact us as soon as possible via our contact form or via info@elkstoneco.com.
Do you offer gift cards?
No, we do not offer gift cards at this time.
Which payment methods do you accept?
Your security is our priority. All payments are processed using encrypted and PCI-compliant payment gateways to protect your personal and financial information.
We currently accept the following payment methods, in order: American Express (Amex), Apple Pay, Google Pay, Mastercard, Shop Pay, UnionPay and Visa
All transactions are processed in Canadian Dollars (CAD) unless otherwise stated.
How can I contact customer service?
You can reach our customer service via our contact form, via info@elkstoneco.com, calling by phone or by sending a WhatsApp message to +1 888 631 0384.
How can I subscribe to the newsletter?
You can subscribe to our newsletter by entering your email address at the bottom of our homepage.
Still have questions?
For any questions, feel free to contact us via our contact form or via info@elkstoneco.com. Our customer service is available 24/7. You can expect a response within 24 hours.